Shipping policy

Last updated: January 30, 2026

1. Shipping destination (United States only)
We ship only to addresses within the United States.

2. Order cutoff time
Orders are processed based on an order cutoff time of 5:00 pm (Central Standard Time, CST). Orders placed after the cutoff may begin processing on the next business day.

3. Shipping fees

  • Free shipping on orders of $156 or more.
  • A flat $17 shipping fee applies to orders under $156.

Shipping fees (if any) are shown at checkout before you place your order.

4. Processing time
1–3 business days (Monday–Friday, excluding holidays) after your order is placed.

5. Transit time after shipment
6–9 business days after the package leaves our facility. Transit time is in addition to processing time and can vary by destination and carrier operations.

6. Carriers
We ship using USPS, UPS, FedEx, and/or regional carriers.

7. Delivery method varies by item size.

  • Small parcel items may ship via USPS/UPS/FedEx or regional carriers.

  • Large or oversized furniture may ship via freight delivery. Freight deliveries may require an appointment, curbside delivery by default, and a signature upon delivery (details will be provided after shipment).

8. Fulfillment transparency: Some items may ship from our fulfillment partner or supplier warehouse. Shipping timelines listed on our website include processing time plus carrier transit time.

9. Tracking
When available, we provide tracking details after the order ships. Tracking can take time to update after a label is created or after a carrier receives the package.

10. Address accuracy
Please review your shipping address carefully before submitting your order. You are responsible for providing a complete and correct address. If an order is delayed, returned, or misdelivered due to an address issue provided at checkout, delivery timelines may be affected.

11. Changes and cancellations related to shipping

  • Before shipment: You may request cancellation. Cancellation requests are reviewed based on the order’s status (for example, whether processing or fulfillment has begun). If processing has started, we may be unable to cancel.
  • After shipment: Orders cannot be canceled once shipped. If you no longer want the item, please follow the Returns & Refund Policy after delivery.

12. Damaged, defective, or incorrect items (including DOA)

  • Damage on arrival (DOA): Contact us within 48 hours of delivery and include photos. We will review and advise next steps.
  • Wrong item received or shipment discrepancy: Contact us as soon as possible with order details and photos (if applicable).
  • Return shipping responsibility: For non-quality returns, the buyer pays return shipping. For quality issues, wrong items, or damage, return shipping is covered by the seller or handled on a case-by-case basis depending on the situation.

13. Delays and service disruptions
Delivery estimates are not guarantees. Carrier delays, severe weather, peak shipping periods, and other events outside our control can impact transit time. If your package appears delayed, please contact us and we will help you review the available tracking information.

14. Merchant Information
Store name: Boulle
Address: 7246 SW 204th Ave apt 3, Aloha, Oregon 97007, United States
Phone: +1 502-376-8392
Email: info@boulle.shop
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)